New Arabian Holiday Homes - Burj Residence 5

Good
Traveller Type: young couple
  : Spacious, well appointed and comfortable. Really nice bed. Superb location for all the major central attractions.
  : This is an apartment in a supervised block with a member of staff on the front desk but they have no connection to the company and getting the keys meant we had to wait 25 minutes for the key holder to arrive.

Good
Traveller Type: family with young children

Exceptional
Traveller Type: family with young children
  : No reception ,waiting for a while to come to apartment.
  : Storage luggage.

Great
Traveller Type: family with young children
  : The location is great as it is 5 min away from Burj Kalifa
  : The accommodation process wasn't explained clearly in advance, and we ended up with a horrible check-in experience. As this is a residential building and not a hotel, the people at the reception were not helpful at all, didn\t care that we had troubles and did not support. The same happened at the check - out. Obviously, the building reception and the accommodation agency are not in good cooperation and not supporting each other in this business. We were charged a safety deposit much higher than the cost of the stay and were told that at check - out if everything is in a good condition in the flat it will be refunded. The problem is that no one came to check it before we left, so now we don't know what's gonna happen to our deposit. Anything can be damaged after us...A horrible experience from check - in till check - out from the agency side. A lot to be improved from their staff in terms of serving and comforting the guest. In terms of cleanliness - the towels were dirty, smelled like mold! For 3 people for 3 nights stay there was only one set of washing, bath condiments! we had to clean and throw away the garbage, as no one is housekeeping the apartment. Did not expect all of this in the heart of Dubai!Really bad experience.

Wonderful
Traveller Type: young couple
  : I rang the agent at 2am and he meet us at the apartment with the keys and we had to pay 100AED bond. Abba was very friendly especially at that hour of the morning. Having the washing machine was wonderful.
  : We were there 4 night and only had 2 bath towels which were for the pool as well. Another couple of towels would have been great. As would a tea towel and dish cloth to wipe down the bench. We only slept here but I did buy some dish clothes so I could wipe the bench down.

Very Nice
Traveller Type: solo traveller

Exceptional
Traveller Type: solo traveller

Avg Good
Traveller Type: review category business travellers

Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Excellent Location, amazing view
  : Confort or the bedding