Staycae Holiday Homes - Suburbia

Very Poor
Traveller Type: Traveling as Couple
  : Formal Complaint: Unprofessional Conduct and Service Concerns I am reaching out to report a deeply unsettling experience with one of your representatives, named Punita, regarding discussions about the property I resided in at Damac suburbia, focusing on issues related to its upkeep and the security deposit. Throughout our interactions, Punita exhibited a loud and rude tone, which was both inappropriate and unprofessional. Such behavior included laughing dismissively during our conversation and using disrespectful language, notably the term pissed, which I found to be highly inappropriate given the context of our discussion. This conduct not only undermined the gravity of my concerns but also contradicted the level of professionalism expected in such interactions. Additionally, I received misleading assurances regarding the return of my security deposit, which has contributed to my distress. The lack of sincere regard for client issues and the failure to fulfill commitments have notably diminished my confidence in StayCae and its services. I am compelled to request your immediate attention to this matter, emphasizing the importance of maintaining a professional and respectful dialogue with clients. Kindly take strict measures that all employees adhere to the highest standards of conduct and service. Regarding the property; it was not in a good condition at all, it had broken lamps, scratches on the floor, dirty sofas, dirty utensils and stinking smell inside the whole apartment. Overall highly dissatisfied and would also give reviews on allyourwebsites.
  : its better you should close this property permanently and stop playing with clients' money and their time and emotions , who wants to waste time and monet please that family or single person book this property i will prefer to stay in sharing room but i would never stay here in my whole life