Anantara The Palm Dubai Resort

Wonderful
Traveller Type: Family with Young Children
  : Beautiful

Wonderful
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Traveling as Couple
  : The swimming pool is good, water is cold and it is perfect for such weather. Food was good as well and room service was great.
  : My recent experience with Anantara Hotel has left me feeling utterly disappointed and frustrated. I had booked a stay at this hotel with high hopes of a relaxing beachfront vacation. However, my excitement quickly turned into dismay when I arrived at the hotel and discovered that the beach was closed to guests. What makes matters worse is that the hotel did not inform me about this closure during the booking process. Transparency and honesty are fundamental expectations when making a hotel reservation, and Anantara Hotel failed to meet these standards. I chose this hotel specifically for its beachfront location and expected to enjoy that. To my dismay, the beach was off-limits, and I was deprived of the very essence of what I had paid for. Upon raising my concerns with the hotel through booking.com, they offered no explanation for their failure to disclose the beach closure and appeared uninterested in addressing the issue. The lack of accountability and empathy displayed by the hotel's management was truly disheartening. Moreover, the most disconcerting part of this entire ordeal was Anantara Hotel's refusal to grant at least a partial refund for my booking. Despite acknowledging their failure to inform me about the beach closure, they flat-out rejected my request for compensation. This level of customer service is unacceptable and speaks volumes about their disregard for guest satisfaction. As a customer, I had hoped for a more understanding and accommodating approach to resolving the matter. However, my experience at Anantara Hotel has shattered any confidence I had in their ability to provide a satisfactory stay. I implore anyone considering a reservation at Anantara Hotel to think twice before making a booking. The lack of transparency and unwillingness to provide refunds when justified show a concerning lack of integrity and customer care. I urge the hotel management to reevaluate their policies

Wonderful
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : Breakfast has a good variety
  : Bed needs changing, we ended up sleeping at home and coming back in the morning.House keeping room right next to our room, not ideal for a baby trying to sleep in the dayPillows are like tissue

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Lagoon was great
  : The mattress on one side was sagging, thus sleeping on it was not comfortable.

Very Good
Traveller Type: Family with Young Children
  : Room & Pool
  : Expensive food at the restaurant for lunch & dinner