Frank Porter - Al Majara 2

Very Poor
Traveller Type: family with young children
  : Our stay was very disappointing!1. In their ads, it says that it is a 2 bedroom apartment. It’s in fact a 1.5 bedroom apartment! 1 small room inside a room - partitioned.2. We havent received any proper check in instructions prior to our stay. We were trying to call the property management several times prior to checking in but nobody was answering! We didnt know from where we will get the apartment key, the access card that was provided to us wasnt activated for more than 30 mins and no wifi password! We have only received a call from them on the following day, asking if we have already checked in!!!! We have also received the check in instructions and wifi password on the 2nd day!!!3. It was mentioned that the place can accommodate 5 guests but they have only provided towels for 2 persons. We went through the hassle of contacting the bldg management several times (as they were not answering our calls) for additional towels.4. We have booked for 2 consecutive nights and yet when we called them for toiletries for the 2nd day, we were told that those were already in the apartment - those were good for 1 day only!!! 5. We have asked if someone could come to clean the place on the following day and they said that they will only do the cleaning after we checkout! If we have booked for 2 separate nights, they will definitely clean the apartment everyday! We were not informed that the cleaning services will only be done once during our entire stay. Otherwise, there will be additional charges. There were a lot of discussions with them about this until they finally agree to clean it, free of charge!6. They kept on saying that it is a self service apartment but this information wasnt available/ mentioned in their ads until we settled the payment!Very disappointing! We dont recommend it at all!

Very Poor
Traveller Type: family with young children
  : Nothing
  : No clean no hot water

Good
Traveller Type: with friends

Good
Traveller Type: with friends
  : Good location. Spacious Everything that we needed was there. Good WiFi Nice view of marina Friendly concierge
  : One day bed pulls out into a double bed but only has a single mattress, so even though the apartment says it sleeps 6 we had to put 3 people in the Queen size bed to make that work. Received an email on the night before we arrived saying that passports copies were needed BEFORE arriving. This was a short notice request that caused hassle from my end and could have been requested at time of booking.

Good
Traveller Type: family with young children