The Canvas Hotel Dubai – MGallery

Good
Traveller Type: young couple
  : I enjoyed the breakfast options! The food was quite tasty. I also like the hotel staff and how responsive they were to our needs.
  : I was very dissatisfied with the bathroom in my room. The shower was not sealed properly and caused water to leak onto the floor. I had to call housekeeping to request several towels to help get the water cleaned up. Also, there was not great ventilation in the bathroom. Also, the overhead shower would drip even when I was using the portable shower head. Also, the mattress on the bed was way too firm. It led to my wife and I have back pain.

Fair
Traveller Type: young couple
  : the executive king rooms were nice and big, very spacious and clean. the bathtub needs fixing it doesn’t fill up for a bubble bath
  : The spa needs a thorough clean up and pest control, there were cockroaches clustered in the couples room. Outdoor jacuzzi ceiling needs a clean up not been maintained at all and the place overall needs a good paint retouch. massage therapists are excellent but you must maintain the spa if you want to bring back regular customers.the breakfast ends at 10AM which is realistically too early and should be at least till 11.30AM. The Executive lounge serves nothing but drinks and fruits between 11AM and 3PM so if you miss breakfast you will not get your moneys worth paid and will eventually have to pay extra and get room service - this was quite inconvenient for guests who want to sleep in or have had a late night.lastly, Estrellas used to be a popular spot however except for the overpriced shisha everything else was terrible. the food was highly disappointing and we didn’t even finish or were able to take any leftovers because it was just absolutely inedible. I miss when this hotel chain was owned by Melia, Canvas Hotel needs to really improve and up their facilities and maintenance overall as well as hire better chefs if they want customers to come back.

Pleasant
Traveller Type: review category business travellers

Very Poor
Traveller Type: group

Good
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : Only the two ladies receptionist that were pleasantly accommodate my request.
  : .My bad experienced started from booking via telephone (that's why I decided to booked via booking. Com). Rooms thats not even rated as Jr. Suite -broken rubbish bin: waited for almost an hour to be replaced. Only 2 complimentary mineral water? Come on.. Even normla standard room in other 5stars hotel placed 4 to 6 bottles (4 nxt to coffee machine, 2 each side of the bed). Tissue? Only one in the toilet? Again standard rooms I've been to around the world, am saying 5 stars! At least 2 in the room, common area and toilet.Oh ya, staff especially at the Indian restaurant at lobby area.please understand if the mother decline your offer of holding their child nicely, please understand that the mothers don't want you to cross the line. Two times I decline respectfully and yet she insisted to hold my baby. I know her intention was good, wants me to eat properly. But she has to know UNLESS THE MOTHER HERSELF SAID "IF YOU DON'T MIND.." then it's ok. Til then, please remember this gesture or body language. I just don't want to humiliate the staff on the spot.Room? Please, Jr. Suite is not that standard AT ALL. One of the single sofa was completely exhausted-it needs to be refurbished. It feels and look as if it has been sitted by an elephant.Overall, manager on duty did his service recovery, which I thank him for that, tq.I would STRONGLY, a retraining on customer service etiquette, hospitality for the hotel staffNot to mentioned, another restaurant at the lobby the staff on duty. Please equipped yourself with the food terminology. When I ordered Mushroom Risotto, she insisted me to choose penne or spaghetti. Even after I told her Risotto is part of the pasta and yet again she wants me to choose either penne or spaghetti. Please don't make yourself look like a fool in front of your Customer. When you are working in food industry, please update yourself with F&B knowledge.

Wonderful
Traveller Type: family with young children
  : amenities
  : at reception staff behaviour

Fair
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children

Wonderful
Traveller Type: young couple
  : stayed here 3 years ago and the location is handy for the airport and a majority of the malls (10 mins in a taxi) roof top pool has great views of the city and the burj.staff always friendly especially Leonard at the pool and Geovanni in the executive lounge
  : bit of a faff getting milk for making tea/coffee in room